You can delete your clubroomr account at any time. Your profile comes off the app straight away.
In the app
- Open clubroomr and log in.
- Tap the settings icon at the top of the screen.
- Scroll to the bottom and tap Delete account.
- Type DELETE and confirm.
If you no longer have the app
Email support@clubroomr.com from the email address on your account and ask us to delete it. We'll delete it and email you to confirm, within one month at the latest.
What we delete
- Your profile, photo or club badge come off the app straight away, so nobody can see you or match with you.
- Your account details, likes, matches and messages are deleted within 90 days.
- If you have a subscription, cancel it in the App Store or Google Play as well. Deleting your account doesn't stop the store charging you.
What we keep, and for how long
- Reports: if you reported someone, or someone reported you, we keep the report and the chat it relates to for 12 months.
- Closed chats: chats you unmatched or blocked are deleted 30 days after they were closed.
- Bans: if an account was removed for breaking our rules, we keep a scrambled version of the email address for 2 years so it can't be used to sign up again.
If your account is under review, you can't delete it until the review is finished. Email support@clubroomr.com and we'll help.
Our Privacy Policy has the full details.