FAQ.
Getting started
When does clubroomr launch?
Coming soon to iPhone and Android. We’re starting in Berkshire. Anyone in the UK can join. Join the waitlist and we’ll email you when we go live.
Who can join?
Anyone 18 or over.
Is it free?
Yes. You get 20 swipes every 12 hours, a silver sticker and chat with all your matches. Premium gives you unlimited swipes, more filters and a gold sticker. Once a week you can Showcase. Your sticker turns black chrome and sits near the top of the pile for two hours. Premium is £3.99 a month for players and £7.99 for clubs.
Can a club have more than one team?
Yes. Each team needs its own account. Your Firsts and Reserves sign up separately. You can’t be a player and a club on the same account.
Safety
How do I block or report someone?
Open the chat and tap the menu. You can block, report or unmatch from there. Only people who’ve matched can message each other. We review every report. You can also email support@clubroomr.com.
What about the 7 day approach rule?
Some leagues and county FAs have rules about approaching players who are registered with another club. It’s up to you to follow them. Our Terms cover this. A match only happens when both sides want it. Nobody can message before then.
Account
How do I cancel Premium?
Through the App Store or Google Play, the same as any other subscription. You keep Premium until the end of the period you’ve paid for. Deleting your account doesn’t cancel it.
How do I delete my account?
Tap the settings icon at the top of the screen. Scroll to the bottom, tap Delete account and type DELETE to confirm. Your profile comes off the app straight away. If you have Premium, cancel it in the App Store or Google Play as well. Deleting your account doesn’t stop the subscription. What we delete and keep
How do I contact you?
Email support@clubroomr.com. For anything about your personal data, see our Privacy Policy.